Professional Services

IT Business Solutions Consulting

1. Technology and architecture planning
2. Enterprise technology deployment
3. Quality of service assessments
4. Business process re-engineering
5. Applications and vendor selection

LAN/WAN Strategic and Tactical Planning

1. LAN and WAN systems design and implementation
2. Legacy systems integration
3. Capacity planning and network management
4. IP telelphony
5. Unified messaging
6. Wireless network solutions

Network Security

1. Firewalls / Virtual private networks
2. Intrusion detection and vulnerability assessments
3. Active content monitoring
4. Biometric authentications (Iris, Voice, Facial, etc.)
5. Secure remote locations

Network Disaster Recovery Planning

1. Enterprise storage, backup and disaster recovery
2. Recovery management
3. Disaster quality assessments

Application Development

1. Software design
2. Data warehousing
3. Data minin

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Small and Emerging Business Division

Emerging Business

1. Network and application management
2. Intranet and Internet integration
3. Remote systems management
4. Security and anti-virus solutions

Virtual Office

1. Virtual private networks
2. Remote employee connectivity
3. Home network solutions

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Phone and Email Support

While many situations require on-site support, many are able to be resolved easily by phone or email. For general questions about your workstations, servers or network our team is usually happy to offer tips, advice and explanations over the phone and by email. As well for customers who we have established relationships with, sometimes it is more cost and time effective to do an initial troubleshooting of your issues over the phone and by email. That way we can best determine the scenario surrounding your current issues before or instead of a cold on-site service visit. This saves you and us time and you money.

The bottom line is that we are here to help you make your business environment productive and stable and to provide you with fast and reliable solutions to your issues.

If you are already a Positive Output SLA client or have a technical emergency please call 305-448-4761 for immediate phone support.

Otherwise, we are happy to provide you with support during regular business hours (M-F 8:00AM-5:00PM EST) and are available via email at support@positiveoutput.com.

Service and Support Contracts

Positive Output will provide you with the best support solution depending on your needs. Our technicians troubleshoot network, desktop, website, e-mail issues and more by:

1. Phone support
2. Remote support
3. On-site support
4. 24/7 Support

All support can be provided on an hourly base or under a Service Level Agreement.

The following is a list of a few of the services Positive Outputs technicians will provide.

1. Equipment maintenance service
2. Assistance with software, including
3. Installation
4. Configuration
5. Upgrades
6. Data transfer/conversion
7. Telephone system assistance
8. Training on hardware, software, networks
9. Relocation of equipment/cabling
10. System and network management
11. Equipment upgrades
12. Requirements analyses
13. Preventative Maintenance
14. Warranty support
15. Anti-virus configuration and or removal
16. Installation of security patches

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